Shipping and Returns Policy
1. Shipping and returns
1.1. Shipping costs
The amount of these costs is set by the transport company used by JANBY Digital Kitchen S.L .. They can be viewed at the time of payment processing, just before confirming the order.
Taxes and shipping: When you enter the shipping address and VAT number in the shopping cart, the tax corresponding to the country or geographical area of purchase will automatically be applied. For the VAT number registered in the VIES registry, the shopping cart will also eliminate the corresponding taxes for companies and an operation invoice will be issued with the investment of the taxpayer.
Weighing of the products: If there are doubts about the weight of the order, it can be consulted by contacting JANBY through:
- Through the means provided and contact form on the Website.
- Or in the Observations field when placing the order.
1.2. Free shipping
If the order amount exceeds 90€ and the shipping address is within the Iberian Peninsula (Spain and Portugal), the Buyer may benefit from free shipping.
JANBY undertakes to deliver the purchased products, in the location indicated for this purpose in the order form, and in the shortest possible time. Purchases made on the weekend will be served from Monday. The delivery period starts from the day after receipt of the transfer with the total amount of the purchase made. Once the order has been paid, the delivery time is 3 to 4 working days for the peninsula (Spain and Portugal) and 5 to 7 working days for the Canary Islands, the Balearic Islands, Ceuta and Melilla (except in periods of special promotions, see continued).
ATTENTION: In periods of special promotions with high demand peaks such as BLACK FRIDAY or PRE-SUMMER periods, orders may require additional time to process. Please, it is necessary to bear in mind that orders placed on these dates may take up to 6 working days to process and consequent delay in shipping. Thank you very much for understanding.
Likewise, local, regional and national holidays must be taken into account since, being non-working days, the deadlines increase by 24 hours.
In case of not having any item / s of your order, JANBY will inform of the new delivery period, indicating the possibility of reimbursement of the amounts paid for the specific item / s, or of the replacement by a good of similar characteristics of superior or same quality, at the Buyer’s choice.
The products will be sent accompanied by the delivery note. In order to optimize delivery, JANBY will thank the Buyer for indicating an address where the order can be delivered within normal business hours.
JANBY only works with courier companies and specialized transport , in case of absence, the courier will come a second time to ensure delivery of the order within the established period. If this is not possible, he will contact the Buyer through the telephone number provided.
Once the order has left JANBY’s warehouses, it is in the hands of the transport company that the Buyer has chosen and therefore JANBY has no control over the order. If you have any questions or queries and your package has already left our warehouses, please contact the chosen transport company directly.
The Buyer is responsible for the accuracy and correctness of the address data provided. In the event that there is an error in the address (in whole or in part) and a second shipment is required, the Buyer will be responsible for the shipping cost that may be incurred.
1.4. Warranty and claims
All the products offered are original products of the brand, with a factory warranty certificate and in principle without any defect.
The Buyer enjoys a total guarantee (return of the product and re-delivery of another brand new one) against any defect or lack of conformity. The guarantee of the products sold by JANBY is provided and established in the conditions of handling, correct use and conservation and in the terms contained in the guarantee certificates that are attached to each product.
Within the warranty, the Buyer can choose between the repair or replacement of the affected product, unless the latter is impossible or disproportionate. It has a period of two months from when it becomes aware of the non-conformity. JANBY is liable for any lack of conformity that manifests itself within a period of two years from delivery. It is presumed that the lack of conformity manifested in the six months after delivery already existed when the thing was delivered, after six months it will be the Buyer who has to demonstrate that the lack of conformity existed at the time of delivery. of good.
To make the guarantee effective, it is necessary to present:
- Purchase invoice issued by JANBY Digital Kitchen S.L.
- Packaging and other contents (manuals and controls).
The serial number of the product to be repaired must correspond to the files owned by JANBY Digital Kitchen S.L. The warranty will not be valid in case of factors external to the normal use of the product, such as power surges or drops, use of inappropriate accessories or those prohibited by the manufacturers, falls or improper or abusive handling by the customer or by unauthorized third parties. .
The guarantee will start on the same day of delivery and / or acceptance of the order and the provisions of this guarantee do not exclude the benefits of the legal guarantee provided for in the Civil Code by hidden defect (s) in favor of the Buyer.
1.5. Defective products or wrong shipments
In the event that the product is returned due to lack of conformity (defective products or erroneous shipments), the user will have the right to opt either for the return of the economic amount paid or for the return of the product for another of identical characteristics . In these cases, JANBY will be responsible for the shipping or return costs of the product.
- In case of return due to erroneous shipment, it will be necessary to deliver the product with the packaging in perfect condition, that the product and its accessories are in perfect condition, as well as that the product be packaged in a way that is not possible deterioration during transport, assuming possible damage during transport. JANBY will not accept the return of the product when it is unsealed or shows obvious signs of use.
- In case of defective product, the user will try to deliver the product in the best conditions.
The refund of the amount will be made according to the way in which the user had initially paid for the purchase and provided that the aforementioned requirements are met, being able to pay the amount by delivering a discount voucher redeemable in the online store itself , at the Buyer’s choice.
The return period will be established by current regulations.
1.6. Customer Service
For any type of query related to our products or services, provide suggestions, etc. You can contact us through the contact form or the email address sales @ janby.kitchen.
Our team will respond to you as soon as possible.
2. Right of withdrawal and return policy
In accordance with the Law of Consumers and Users, the Buyer is not considered a consumer and user, so he cannot exercise his right of withdrawal in accordance with the aforementioned regulations.
Notwithstanding the foregoing, JANBY allows the Buyer to cancel his order at no cost as long as the cancellation of the order is communicated before the order has been made available to the carrier for shipment. To execute the cancellation, you must contact JANBY through any of the means provided on the Website. Outside of the aforementioned period, the Buyer may not cancel the orders.
Before a return, JANBY will establish the appropriate channels (form of return, tracking number and delivery address of the merchandise), with a refund of the price that you would have paid for the product, the costs related to the order, such as the costs of transport. All associated costs will be borne by JANBY.
The refund of the amount will be made according to the way in which the user had initially paid for the purchase and provided that the aforementioned requirements are met, being able to pay the amount by delivering a discount voucher redeemable in the online store itself, at your choice. of the buyer.
Notwithstanding the foregoing, the Buyer may not cancel orders that by their nature cannot be returned or that may be considered as personalized or made to measure.